Privacy Policy

We collect personal information only when it is necessary to provide our services or improve your experience with us. We collect information in two ways:

We use the information we collect solely to serve you better and operate our business responsibly. Specifically, we use your information to:

• Process, confirm, and manage your service bookings
• Contact you regarding your appointment — including reminders, updates, and follow-ups
• Respond to your enquiries and support requests promptly and accurately
• Improve our website performance, services, and overall customer experience
• Send you promotional offers or service updates — only if you have explicitly opted in to receive them
• Comply with applicable legal and regulatory obligations in Singapore

We will never use your personal information for any purpose beyond what is described in this policy without obtaining your explicit consent first.

We do not sell, rent, trade, or share your personal information with third parties for their marketing purposes — full stop. Your data is your data.

We may share your information only in the following strictly limited circumstances:

• With trusted service providers who help us operate our website and business — such as web hosting, analytics, and booking systems. These providers are bound by confidentiality agreements and are not permitted to use your data for any other purpose.
• When required by Singapore law, a court order, or a government authority with lawful authority to request such information.
• To protect the safety, rights, or property of Fast Engineering Singapore, our team members, or our customers in cases of fraud, abuse, or legal dispute.
• In connection with a business transfer, merger, or acquisition, where personal data may form part of the transferred business assets. You will be notified in advance if this occurs.

Our website uses cookies — small text files placed on your device — to improve your browsing experience and help us understand how our website is used. We use three types of cookies:

You can control or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain parts of our website, including the booking form.

We take the security of your personal data seriously. Fast Engineering Singapore implements appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, accidental loss, or destruction.

All data transmitted through our website is encrypted using HTTPS (SSL/TLS) technology. Access to personal data within our organisation is strictly limited to team members who require it to perform their role.

We retain your personal data only for as long as is necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Once data is no longer needed, it is securely deleted or anonymised.

Please note that no method of electronic transmission or storage is 100% secure. While we do everything reasonably possible to protect your data, we cannot guarantee absolute security against all risks.

Under Singapore's Personal Data Protection Act (PDPA) and applicable data protection principles, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us using the details in Section 8 below. We will respond to all legitimate requests within 30 days of receipt.